Industrial Inkjet Ltd pride ourselves in the quality and depth of our technical advice and support to our customers.
Konica Minolta Print Head Customers
When you buy a Konica Minolta IJ print head from IIJ you are also buying our support.
We will provide:
· Initial product training and documentation
· Design support and advice (including example designs)
· Installation support and training
· On-site support and problem solving
· Advice on inks and training on ink testing
We know the issues that arise in every print system design project and how to avoid them. Our experience allows us to give invaluable advice at the design stage of a project, help during prototyping and testing and rapid fault diagnosis if something should go wrong. We understand how to achieve reliability and we are very keen to help every OEM customer to achieve this.
With our new training centre we are able to make sure that our OEM customers are fully trained – and regularly updated.
Our dedicated support team provides help to customers worldwide.
All our support staff are highly skilled professionals. They are backed up by a team of inkjet experts based in our HQ in UK.
All support requests are logged and tracked and are fully visible to you as a customer.
In practice around 80% of service requests are now handled remotely using Teamviewer to access the Printer, greatly reducing any down time.
When we do need to come to site, we will do so promptly and willingly.
We maintain large stocks of spare parts.
Various Service Level Agreements allow our customers to budget accurately for regular maintenance and to balance cost versus risk for “emergency” cover.
We believe that the quality of training we provide to our customers is of the highest importance and is a significant factor in the success of each installation. Please refer to our TRAINING page.